Conflicts at work?
Learn to detect, resolve and prevent conflicts in the workplace. Regardless of whether your employees are on site or you have them remotely, a hybrid workplace.
You feel safe, know what to do and become a role model.
Discover
Lesson 1:
What conflicts are.
Its different levels.
A little about our internal filters.
Our needs.
Galtung's ABC model of the components of conflict.
Lesson 2:
How we relate to conflict.
Catch early signals, before there is a conflict.
A little about communication styles.
Hybrid meeting tips.
Traffic light model - a psychosocial survey easily done by yourself.
Suppression techniques and what to do about them.
Karpman's drama triangle..
Consequences
Lesson 3:
Costs of conflicts.
Both in economic terms and human suffering.
Calculation examples that include factors such as staff turnover, sickness leave, loss of effectiveness, bad will, employer attractiveness.
Lesson 4:
What the Swedish Work Environment Agency says about managers' responsibilities in the event of victimisation.
Systematic environment work.
What tools do managers have in case of conflict: Disciplinary measures, organisational measures, mediation and rehabilitative measures..
Solve
Lesson 5:
When you should intervene.
Map the elements of the conflict.
Develop a conflict management strategy.
Escalation of conflicts, 4 phases.
Actions in the different phases.
The different levels of listening.
An exercise in perspective change.
Cultural differences, if you have employees from different countries.
Lesson 6:
Mini mediation.
Your role is impartial.
Preparations.
Implementation, frameworks, step by step process, what questions to use.
Agreement and follow-up.
Prevent
Lesson 7:
Find out your conflict style.
Multiple tips on how you can prevent conflicts both in the office and the hybrid workplace.
Conflicts and corporate culture.
Rules of the game for the team.
SCARF model: to enjoy work we need: Status, Certainty, Autonomy, Relatedness, Fairness
Lesson 8:
Group development.
Maturity of groups in 4 stages.
Critical factors for effective teams.
Growth mindset.
Strength-based feedback and a feedback model.
The course is for you if...
you are a little unsure of how to detect, resolve or prevent conflicts or what the law says about your responsibilities.
* You get a thorough course that takes you step by step through all parts of the conflict management process.
* The course is short, only 4 weeks and you can watch the lessons when you have time.
* You get 2 lessons a week, they are about 30-35 minutes each.
* For each lesson there is both a summary PDF and questions to think about and work on.
* If you have questions or want to discuss with other managers, there is an exclusive forum as a group on Facebook. There I, Birgitta Sjöstrand, who wrote the course, will answer questions. This is instead of having zoom/team meetings that managers find less easy to find the time to attend.
* You get a bonus lesson on Giraffe Language.
* The course runs ALL the time, there is no marketing gimmick about scarcity or limited numbers.
* You can choose between Swedish and English. Because there are so many companies that have English as the corporate language and have managers who do not speak Swedish.
* The first 100 participants get Birgitta Sjöstrands book "Outstanding in the Middle" a number 1 Amazon management book .
Q and A
* How long can I keep the course content?
You will have it for a whole year.
* When does the course start?
It starts when you have time and is a so-called evergreen course, you can take it at any time.
* How do I access the lessons?
You will receive an email when the next lesson is available. Two lessons a week for 4 weeks.
* How come the course is so cheap? Only SEK 6 700,- excl moms (VAT).
I, Birgitta Sjöstrand want as many managers as possible to be able to afford to go there, because..
8 percent – around 265,000 people in Swedish workplaces – have been subjected to offensive discrimination. 5 percent – around 165,000 people in Swedish workplaces – have been exposed to bullying. This alone costs companies SEK 25 billion every year. 1 percent – around 33,000 people in Swedish workplaces – have been exposed to serious bullying. That costs companies SEK 15 billion each year. (Source: Cost calculation based on calculation model in the book "Mobbingsboken" (2002), published by Arbetsmiljöforum/Du & Jobbet. Recalculated to 2023 monetary value. The calculation is based on approximately 3.3 million professionals in businesses with at least 10 employees.)
Investment
SEK 6 700,- ex. moms
Platform?
Experiencify
with Gamification
8 lessons
4 weeks
Bonus
Giraff language -a special lesson
An exclusive Facebook group
A signed book "Outstanding in the Middle"
Who is Birgitta Sjöstrand?
Trainer: Leadership, Communication, Group development, Conflict management
Birgitta has been running the company Inre styrka AB since 2003 and works internationally with managers in both large and small organizations.
She is passionate about turning managers into good leaders and role models. With a warm heart and focus, she teaches in an accessible way.
In 2020, her book Outstanding in the Middle - How MiddleManagers Make the Difference was published and became #1 in Amazon ebook downloads in 12 different leadership categories in the US, UK, Canada and Australia.
Birgitta has trained, lectured, mediated and coached managers for over 20 years and now shares her great knowledge through online courses and thereby makes it available to everyone. Please read more about Birgitta HERE
© 2025 Inre styrka Sverige AB - Conflict management for the Hybrid office© - All Rights Reserved
+4670-491 1906
I warmly recommend this digital training in conflict management at the hybrid office! I know these questions, have been a manager for a long time - but even the experienced needs input and reminders!
You get that here!
There is neither time nor desire for long drawn-out trainings, sometimes you want to eat the poodle's core - I think Birgitta Sjöstrand succeeds in that here! If you, like me, are attracted by an easy-to-understand and accessible format, you will get it in this training!
Camilla Uddman, Head of primary school support, Enköping Municipality
I have just finished a course in conflict management that ran over 4 weeks online. "Conflict management for the hybrid office".
Now after the course, I feel more confident in handling conflicts and dealing with them in time. The course has also given me several new tools when it comes to conflicts and new insights, for example what a conflict costs the company.
The layout has suited me very well, several short content-rich episodes over 4 weeks where you get time to reflect before the next episode.
I wholeheartedly recommend taking Birgitta Sjöstrand's course in conflict management even if you don't have a hybrid office. Here, everyone works on site and if a conflict occurs, it affects more than those who were initially involved. You learn to detect, resolve and prevent conflicts before they escalate.
Maria Bladholm, AniCura veterinary
This course was exciting training in conflict management that you have. Really simple, easy to understand, instructive, and just being able to repeat, look again and get direct feedback.
I have taken several conflict management courses, and this one was more about patterns, strategies, reading, managing/resolving and prevention. I can warmly recommend this course.
Hans J Paulsen, Trainer in Leadership, Island
Matter-of-factly and informatively, Birgitta highlights the consequences that the hybrid office's entry into the workplace has meant. With her outstanding commitment, she provides the right tools to catch early signals of conflicts and how we prevent them, but also presents in an exemplary manner what costs it can mean for a company when disputes arise and how you can learn to mediate to get out of an undesirable situation.
Lena Thimon, Funeral Counselor/Civil Officiant/Will executor
I have just finished the four-week digital course "Conflict Management for the Hybrid Office."
The course has made me feel significantly more confident about holding hybrid meetings and what, at an early stage, I need to pay attention to detect concern/irritation between employees/colleagues. The day after finishing the course, I tested the conflict management model "Perspective change" with good results. I will definitely continue to work on it. Through Galtung's ABC model, I gained a deeper understanding of the origin and cause of conflicts, which I take with me. It was a bit of a scary "aha experience" when we learned to calculate what escalated conflicts cost the organization. It becomes apparent when it is measurable in numbers.
I highly recommend Birgitta Sjöstrand's course in conflict management if you are a manager/project manager and perhaps have your employees in different locations or that some work from home sometimes. You learn to detect, resolve and prevent conflicts.
Susanne Lange, People Development partner
A very instructive course that highlights how to handle the conflicts that can arise as a result of remote work.
A well-structured and educational course that I can warmly recommend for anyone who wants to prevent conflicts in the workplace.
Emma Westerberg, Head of Origination, FinServe
I recently completed a four-week online course in conflict management with Birgitta Sjöstrand, and I highly recommend it.
Birgitta is an engaging and educational lecturer who makes it easy to absorb the course content. She is warm, pleasant, and easy to understand. She has a professional appearance and a positive attitude. She explains and gives concrete examples that can be applied.
One of the most important insights I gained was the importance of standing up for my and my team's time and costs. I have learned to dare to be more direct and ask for more precise information in situations where previously I had only "bought the situation" to avoid conflict. It has given me greater confidence in handling challenging conversations constructively.
Mia Olsson, Siemens
I recommend the course 100%
Eva Beijersand